❓ Frequently Asked Questions (FAQs)
What types of products do you offer on DealSpot?
We offer a wide selection of products: electronics, phone accessories, home, sports, DIY, cosmetics, toys, clothing, books, computers and more. Everything you need, in one place!
Where are your products shipped from?
Our products are shipped from various partner warehouses located in Europe, Asia, and the United States, depending on available stock and your location for optimized delivery.
Do you ship worldwide?
Yes, we ship free of charge worldwide, including Switzerland, Europe and most international countries.
What are the delivery times?
Our delivery times vary between 8 and 12 working days depending on your country and the product ordered. A tracking number is provided as soon as your order is shipped.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can also contact us at any time at hello@dealspot.ch for information about your order.
What payment methods do you accept?
We accept several secure payment methods:
- Credit cards (VISA, Mastercard, American Express)
- PayPal, Apple Pay, Google Pay, Shop Pay, UnionPay
Can I change or cancel my order?
You can cancel or change your order within 24 hours of purchase, as long as it has not yet shipped. Contact us quickly at hello@dealspot.ch.
How does your return policy work?
You have 14 days from receipt of your order to request a return. Returns are the responsibility of the customer. Just contact us, and we will tell you the return address.
What if I have received a defective or incorrect item?
Contact us as soon as possible at hello@dealspot.ch with a photo of the product concerned. We will find a quick solution: replacement or refund.
Are your products guaranteed?
Yes, all of our products have a 14-day money-back guarantee. Some products also come with an additional manufacturer's warranty. Do not hesitate to contact us to find out more.